Vacation Incentives Frequently Asked Questions
Do my customers have to take a timeshare presentation in order to take advantage of your vacation certificates?
Great question. No, your customers will never be required to attend any sales or timeshare presentation.
These are real, top quality Resorts with no hidden fees or strings attached.
These vacation incentives are simply filling otherwise empty rooms which the hotels and resorts turn into additional revenue from these consumers spending money on the property, such as room service, spa, in-house restaurants, bar purchases, casino and extra day stay, etc.
In addition, we'll offer them additional incentives and upgrades that your client can choose to accept or decline.
These additional incentives will save your customer from $500 to $1500 that will include a discovery tour of the property to introduce them to the benefits of resort membership or ownership.
Your Client, however, will NEVER be required to upgrade.
How are you able to offer these incentives?
RedeemMyVacations.com has contracts with the world leading hotel chains, and resorts to help them fill their otherwise empty rooms.
We help fill empty rooms which the hotels, resorts turn into additional revenue from other areas of their property and future bookings.
Hotels rarely experience full occupancy, yet they remain open, providing rooms and services at fixed costs.
So when hotels give out their rooms by partnering with RedeemMyVacations.com, they might miss out on the room fee, but they already didn't have that in the first place, at least now they have the opportunity to gain a customer for their in-house restaurants, room service, their casinos, an extra day stay, future bookings, etc.
The benefit of why our program works so well is the fact that it's a win-win for everyone involved.
RedeemMyVacations.com will also offer additional upgrades and incentives that your client can choose to accept or not.
You win because you gain more business from using our incentives.
Your customers win because they received an awesome incentive gift from you.
The resorts win because they gain additional revenue from other areas of their establishment that they otherwise would not have been able to get and they also have a new client that may book with them in the future.
How many vacations can I give away with my membership?
With the Silver level membership you can give a way 2 Vacation Certificates Monthly.
At the Gold Level you can give away 10 vacation certificates.
As a Platinum level member you can give away 25 vacation certificates
Your customers can only redeem one vacation in the US and one internationally every year.
If you need additional vacations, please **
contact us** to purchase more vacation certificates a la carte.
Do the certificates have an expiration date?
Yes, our digital certificates created will be assigned an expiration date 7 days out from the date you sent it.
Please note that the expiration date shown on the digital certificates only pertains to the actual activation of the certificate.
After your customers activate a vacation certificate, they will have at least 18 months to travel.
To activate the guest simply needs to pay the daily taxes that correspond to the certificate and resort stay.
Your customer will be able to activate their vacation certificate online.
Do my customers have to set their reservations and travel by the expiration date on the certificate?
The expiration date pertains to activation of the vacation certificate only.
Once your customer activates by paying the taxes and fees of a vacation certificate they will then have at least 18 months to travel.
Example for our US resorts the activation fee is $19.45 per night and our Mexico offers is $19.70 per night.
Do you use my customers email or info for any other purpose?
We do not do any other marketing to your certificate recipient.
We respect our business partners and have no intention of spamming your clients with email.
We will send up to 3 email reminders during the first 7 days prior to the certificate expiration to remind them to activate.
If they do activate then they have become a customer of ours as well and we may need to have further communication with this customer concerning the reservation, or reminding them to book dates etc.
How does my customer redeem the certificates?
Your customer may activate a certificate over the phone or online by paying the resorts taxes and fees of $19.45 for our US resort options and $19.70 per night for our Mexico resort options.
Once they activate within 7 days of receiving the digital certificate your customer will have 18 months to choose travel dates.
To date, we have redeemed tens of thousands of digital certificates and have a fantastic reputation that we are proud of!
How many certificates can my customers activate?
Your customers can activate each individual vacation certificate once.
Also, your customer can take advantage of One US and One Mexico vacation every year.
These certificates are meant to be used to generate new business and new prospects, not for your personal use or to be simply giving away vacations to the same people or friends and family or staff etc.
We do encourage all members to try us out and use ONE certificate to see how the program works.
Can I resell your certificates?
No. You may not.
Reselling or bartering the certificates will cause us to void the certificate.
This will violate our terms, conditions, and agreements you accept before using our certificates.
The agreements we maintain with our hotel and resort companies prevent us from competing against or jeopardizing their published rack rate.
If you were able to sell these certificates, there would be no way to prevent a member from selling our certificates directly to the end user, thereby creating competition and lowering our partner properties' published rates.
So they cannot be sold or bartered for services in any way.
Since my customers have to pay the taxes and fees on the vacations, how do I explain it to them? How would I word it on my marketing material?
This is a great question.
We teach all of our customers NOT to necessarily use the word "Free" when promoting our incentives.
Instead, we promote the use of words and phrases such as "Included with Purchase," or "Complimentary Vacation Certificate," or "Selected To Receive."
This way you are still getting the same response rates as if you did use the word "Free" and do not necessarily need to disclose the terms.
Many of our members, however, do find ways to disclose these terms to their customers.
Can I use the certificates myself?
We definitely encourage our members to use one of the certificates for themselves. We want you to be excited to be able to offer our incentives to your customers.
Can the certificates be used as a reward for my sales staff, managers and field crew?
It is a great idea for members to use them as incentives for employees to meet their goals, but keep in mind that they are not meant for group travel.
Our certificates are solely to be used for promotional use only and are not designed for group travel.
You would not be able to put together a group vacation package using our certificates for your employees/staff or network marketing downline organization.
You would be able to reward your employees on a yearly basis as the limitations are only 1 per household in the USA and 1 International for a total of 2 uses per year.
Do my customers get to choose the hotel or resort?
We promote specific properties with each certificate destination.
However, If the property we promote is not available, we may give the user other choices they can pick from.
Keep in mind that these are promotional offers that we provide your customers with significant savings on their travel so it's not going to work the same way as going to www.hotels.com and paying full rack rate where you get to choose the hotel.
With us, the properties that we work with and that participate in these promotional offers release the unoccupied inventory to us just 30 days ahead of time.
Do my customers get to choose the destination?
Yes, your customers do get to choose the destinations that they wish to travel to.
Even if they activated an Orlando vacation but later want to upgrade to Mexico or switch to Vegas or other US destination they can do so.
They may need to pay the difference in taxes and fees if applicable.
Can my customers book before the required 30-day advance notice on the travel certificates?
These do not work for last minute bookings.
Customer must book with a minimum of 30 days advance notice prior to preferred or selected check-in dates.
So as long as the guest is booking more than 30 days out we can fulfill based on the availability of course.
The properties that we work with release their unoccupied inventory to us daily with 30 days out, so there is no way around this.
Remember, we are filling otherwise empty rooms for the participating properties and this is the time frame that they use to project what their occupancy will be.
Based on what their projection is will determine how many allotments they can provide to us for these promotions.
The one exception is when and if available if the guest agrees to an upgrade that requires a resort preview we may be able to get them in with less than 30 days advance notice.
What are the taxes and fees, and what are they based on for the travel certificates?
The taxes and fees are based on a few factors, examples include but are not limited to local tourism and bed taxes, sales tax based on the full rack rate of the accommodations, maid service fees, zone surcharges, travel agency fees, federal, state, local, or municipal taxes, etc.
Are there any other fees or expenses/costs for my customers?
The recipient of this certificate will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $195 per night, in the US and up to $300 per night in Mexico.
However, the recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable, and any other personal or miscellaneous expenses.
Resort fees are common in the travel industry. As a matter of fact, over 96% of tourists traveling to Orlando or Las Vegas now have to pay a resort fee when they check in at the resort. This is so common now that it’s just expected for any seasoned traveler.
When you award someone a free vacation through RedeemMyVacations.com, you are giving them a vacation that is valued at up to $585 for Orlando or Las Vegas and up to $1,500 in Mexico, depending on the time of year they travel. That’s an incredible value!
Resort fees cover items like WiFi Internet Access, Local Calls, Resort Amenities,
Fitness Centers, In-room Safes, Beach Chairs, Umbrellas, Beach/pool towels, activities and more.
Resort fees for properties we use for a FREE hotel stay certificates run from:
Las Vegas at the hotels we use run from $16.00 to $38.00 per night.
Orlando at the hotels we use run from $5.00 to $12.00 per night depending on hotel and season.
Gatlinburg / Branson / Williamsburg run from zero to $12.00 depending on hotel and season.
Daytona Beach runs from $15 to $20 per night based on the season.
Myrtle Beach SC runs from $5 to $15 depending on the season.
Mexico hotels we use are from $10.00 to $14.00 per night based on the season.
Thailand properties do not have a resort fee.
Can my customers travel with children?
The short answer is YES.
The US resorts options will include up to 4 people in the room regardless of age except for our resort in Branson Mo. the studio included is for up to 2 adults.
For Mexico offers they can travel with 2 adults and up to 2 children up to the age of 12 or under. If traveling with extra adults or children, upgrades may be available to accommodate depending on availability.
Upgrades require the purchase of additional rooms or larger suites which may not always be available.
Prices for additional children etc. depend on room availability and seasonality so prices cannot be quoted until travel dates are selected.
These promotional certificates are designed for couples or small families. More than 4 persons will be harder to accommodate with these promotions and in some cases not possible.
Can my customers get together and book several rooms?
No sorry, these certificates cannot be used for groups of more than 1 room.
The hotels that are offering this promotion will honor only one package per family, friends, acquaintances, or known groups traveling on the same, similar, and/or adjoining arrival and departure dates.
There are additional costs associated with group travel.
They also will not be available to use during conventions or other special events.
Are the resorts in Mexico "All Inclusive"
No the resorts we offer for the certificate will not be all-inclusive.
Are flights included in these certificates?
No, the flights are not included.
The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses.
This certificate cannot be combined with any other promotional vacation offer.
What resorts/hotels will my client be staying at?
To get a full list of every accommodation, visit our destinations page.
Why do my customers have to be a certain age and have a credit card or debit card to use the certificate?
With these promotional offer, the resorts are hoping the customers will make up for the loss in room revenue with spending on property at the restaurants, spa, casino, etc.
For this reason and others they are requiring that at least 1 person in the party be over the age of 21 for all the resorts and a passport to travel if overseas, they must also have a valid major credit card to check into the Mexico resorts.
For our US resort offers they must also have a Major credit or a bank debit card with a Visa or Mastercard logo plus valid government issued ID to check in.
(In other words, they must not be cash customers with no recourse for damage to rooms etc.)
Certificate users must also reside at least 100 miles away from the participating resort.
So, for example, a resident of Orlando cannot use the Orlando stay but instead could use the Las Vegas hotel stay.